Mortgage Force (UK) Ltd. Registered Office Chestnut House, 65a Friar Gate, Derby, United Kingdom, DE1 1DJ. Known in this document as “Mortgage Force”, “we” and “us”. As the controller of your data, Mortgage Force comply with Data Protection laws in the United Kingdom and the EU General Data Protection Regulation (GDPR). This Privacy Policy details how Mortgage Force processes your personal data.
The personal information we gather regarding you
The personal information that we collect, utilize, retain, and transfer may encompass:
- Identity Information such as first names, surname, maiden name, birth date, gender, marital status, and username or a comparable identifier
- Contact Information including residential address, email address, and phone numbers
- Financial Information comprising bank statements, payment card information, savings, debts like loans and credit cards, income and expenses, employer and pension benefits, as well as other assets
- Special Category Information specifically related to medical history
- Transaction Information including payments made for products and services acquired from us
- Technical Information such as internet protocol (IP) address, browser type and version, time zone settings and location, types and versions of browser plug-ins, operating system and platform, along with other technology on the devices utilized to access the Mortgage Force website
- Profile and Usage Information including purchases made by you, feedback and survey responses, and your usage of our website, products, and services
- Marketing and Communications Information detailing your preferences for receiving marketing from us and our business partners, as well as your communication preferences.
How do we collect your personal data?
We collect personal data through the following methods:
- Direct interactions with an adviser, whether in person, by post, phone (including call recordings and voicemail), email, videoconferencing, or other means when sourcing and applying for mortgage or protection products, which involves processing Identity, Contact, and Financial categories of personal data.
- Automated technologies or technical interactions with our website, through the customer portal, by utilizing the web enquiry form, or using the Find A Mortgage function, which entails processing Identity, Contact, Financial, and Technical categories of personal data.
- Third parties or publicly available sources (processing Identity, Contact, and Financial categories of personal data) such as:
- Estate agents with whom you may be engaging, but only with your consent;
- New home builders, as a legitimate interest of the builder to evaluate affordability for the property;
- Inquiries you may conduct on third-party mortgage sourcing websites.
- Your financial information from your bank, accessible via credit bureau providers and Open Banking, with your consent.
How do we utilize your personal information?
We utilize your personal information in a variety of ways.
We will employ it to verify your identity when you reach out to us. We will use it to confirm your name and address by cross-referencing your details with our databases and checking against information maintained by credit reference agencies and the electoral roll. Additionally, we will utilize the personal information we collect from you to develop our advice and recommendations regarding the services we provide and to submit applications to lenders and product providers.
Prior to submitting any transaction to a lender or product provider, the law mandates that we verify your identity. This requirement makes it more difficult for criminals to exploit financial systems or to use false identities and addresses to steal the identities of innocent individuals. Verifying everyone’s identity is a crucial measure in combating money laundering and other criminal activities. Consequently, we will also request that you provide us with documents that verify your identity.
The law obligates us to adhere to various regulations. When necessary, we utilize your personal data to enable us to meet our legal and regulatory obligations. We will only disclose personal information to others when we are legally authorized to do so. When we share data with third parties, we establish contractual agreements and security measures to safeguard the data and to comply with our data protection, confidentiality, and security standards. We engage third parties to assist us in operating our business. To fulfill our contractual commitments, we may share your personal data with these third parties:
- Mortgage lenders Insurance providers (e.g., Life & Critical Illness insurance)
- General insurance providers (e.g., Home insurance)
- Estate agents (if you were referred to us by one of our estate agent partners)
- Lead suppliers (if you were referred to us by a third party) Onfido (for identity verification)
- Conveyancers (our personally recommended conveyancers if you agree to proceed with a quote)
We utilize your personal data solely for the purposes outlined above, unless we reasonably determine that it is necessary to use it for an alternative reason that aligns with the original purpose. Should we require your personal data for a purpose that is unrelated, we will inform you and clarify the legal basis that permits us to do so.
Changes to our Privacy Notice
We conduct regular reviews of our Privacy Notice. The most recent update to this Privacy Notice occurred on 8th October 2025. You can obtain historical versions by reaching out to us.
Marketing communications
You will have the option to opt-in to receive additional marketing information and related products and services. At any time, you may opt-out of these communications by contacting your adviser, emailing marketing@mortgageforce.co.uk, or by clicking the appropriate link in the email communications you receive from us. However, please be aware that your personal information will not be shared with any third-party organization for marketing purposes.
Data Security
We have implemented suitable security measures to safeguard your personal data against accidental loss, unauthorized use or access, alteration, or disclosure. Access to your personal data is restricted to Mortgage Force staff, appointed representatives, advisers, business partners, and suppliers who have a legitimate business need to know. They will only process your personal data according to our instructions and are bound by a duty of confidentiality. We have established procedures to address any suspected personal data breaches and will notify you and any relevant regulator of a breach when legally required.
Cookies
While using our website, you can configure your browser to reject all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please be aware that certain sections of this website may become inaccessible or may not function correctly. For further details regarding the cookies we utilize, please refer to our cookie policy.
Website Third-party links
Our site may feature links to external websites, plug-ins, and applications. By clicking on these links or activating these connections, you may permit third parties to gather or share information about you. We do not have control over these external websites and are not liable for their privacy policies. When you exit our site, we recommend that you review the privacy notice of each website you visit.
Sharing of personal data outside of the United Kingdom
Certain external providers are located abroad, which means that their handling of your personal data will involve transferring data outside of the UK. In these instances, data is transferred under conditions that ensure protection for personal data that is comparable to UK Data Protection standards. This includes the implementation of standard contractual clauses in agreements with suppliers to maintain the same level of protection for personal data as is provided in the UK.
For how long do we retain your personal information?
Your personal information will be securely stored for the duration necessary to provide you with the services you request from us. Additionally, we retain it to fulfill our legal and regulatory obligations, as well as to assist in resolving any potential issues or disputes that may occur.
Your legal rights concerning your personal data
- You have the right to request access to your personal data. This allows you to obtain a copy of the personal data we possess about you and to verify that we are processing it lawfully.
- You may request correction of your personal data. This grants you the ability to rectify any incomplete or inaccurate information, although we may need to confirm the accuracy of the new data you provide.
- You can request the erasure of your personal data. This permits you to ask us to delete personal data when there is no valid reason for us to continue processing it. Additionally, you may request the deletion of your personal data if you have successfully objected to the processing (as detailed below), if we have processed your information unlawfully, or if we are obligated to erase your personal data to comply with local legislation. However, please be aware that we may not always be able to delete the data due to specific legal reasons, which will be communicated to you, if applicable, at the time of your request.
- You have the right to object to the processing of your personal data when we are relying on a legitimate interest (or that of a third party) and there are circumstances in your particular situation that lead you to wish to object to processing on this basis, as you believe it affects your fundamental rights and freedoms. Furthermore, you have the right to object when we are processing your personal data for direct marketing purposes. In certain instances, we may be able to demonstrate that we possess compelling legitimate grounds to process your information that override your rights and freedoms.
- The length of time we keep specific information may vary based on the type of data we possess and the products or services you are subscribed to. In all instances, we routinely evaluate the necessity of retaining your personal information and will securely dispose of any data that is no longer required.
- You may revoke your consent at any time if we are depending on it to handle your personal data. Nevertheless, this will not impact the legality of any processing conducted prior to your withdrawal of consent. Should you choose to withdraw your consent, it is possible that we may be unable to offer you specific products or services. We will inform you if this situation arises at the moment you withdraw your consent.
Questions
If you have any inquiries or concerns regarding our use of your personal data, or if you wish to exercise any of your rights, please reach out to marketing@mortgageforce.co.uk or by sending us a written communication. We will endeavor to respond to you as promptly as possible, and you will receive a reply no later than one month from your initial request.
What if I am still not satisfied?
If you are dissatisfied with our response to your inquiry, you have the right to file a complaint with the Information Commissioner’s Office (ICO), which serves as the regulator for data protection in the UK.
©2025 Mortgage Force (UK) Ltd. All rights reserved.
Mortgage Force (UK) Ltd is part of the Mortgage Force Organisation where each firm is owned independently and they will set out the way they work with you in their Initial Disclosure Document to you and are directly authorised and regulated by the Financial Conduct Authority. Mortgage Force (UK) Ltd is authorised by the Financial Conduct Authority, known as the FCA, and our FCA number is 843041.